Frequently Asked Questions

New: Yearbook Protection Program

Protect the yearbook you just bought. For a one-time fee at checkout, you can order one reprint of that exact yearbook at any time in the next 20 years, for any reason: lost, damaged, or a second copy.
What is the Yearbook Protection Program?

It is an optional add-on you can choose when you buy a yearbook on LINK. If the book is ever lost or damaged, or you just want another copy, you can order one reprint of that same yearbook at any time in the next 20 years. No claim, proof or paperwork is needed.

How much does it cost?

A one-time fee based on the price of the yearbook:

Yearbook priceProtection
Up to $20$2.95
Up to $50$4.95
Over $50$7.95

When you use it, the reprint costs $9.00 plus shipping and any sales tax.

How do I add it, or leave it off?

If your school's store offers the program, you will see it right after you choose your yearbook. The box is checked for you. To leave it off, uncheck the box before you continue. It shows as its own line in your cart, and removing the yearbook removes the protection too.

How do I order my reprint?

Go to link.entourageyearbooks.com/reprint. The link is also at the bottom of your order receipt and on the Track Order page. There are two ways to find your protection:

  • The parent who bought it: enter the order number and email address from your receipt.
  • The student, even years later: find the school, pick the yearbook, and enter your first and last name as it was entered on the order.

Then click Order my reprint and check out as normal. The person who bought the protection gets an email whenever a reprint is ordered.

What does the reprint include?

One standard copy of the same yearbook, printed from the school's saved files. Upgrades on the original book, such as a special cover, printed endsheets or personalization, are not included in the reprint.

Can the reprint be shipped to the school?

No. Reprints ship to a home address only.

Can I use it more than once, or for more than one book?

Each protection covers one reprint. If you bought more than one copy on the same line, it is still one protection and one reprint. A reprint can't be protected again; any further copies are normal purchases.

I bought my yearbook after the school's deadline. Does the protection work the same way?

Yes, with one difference: when the protection is bought with a late order, the reprint can be ordered starting 6 months after your purchase.

Do coupons apply?

No coupon applies to the protection or to a reprint. Other items in your cart still take the coupon.

Can I cancel it?

Yes. Email help@entourageyearbooks.com with your order number within 30 days of purchase for a full refund of the protection.

Full terms: entourageyearbooks.com/ypp-terms

Ordering a Yearbook

How do I order a yearbook?

Find your school on LINK, choose your yearbook, and check out. If your school gave you a link or QR code, that takes you straight to its store. Watch the short video at the bottom of this page for a walkthrough.

What is the deadline to order?

Each school sets its own deadline, and it is shown on the school's LINK store. If the sale has ended, the store will show a notice. Ordering early is usually the lowest price; your yearbook adviser can tell you about any early-order pricing.

I missed the deadline. Can I still order a book?

Often, yes, if your school allows late orders. If it does, you can still order on the school's LINK store. Late orders can cost more, usually include individual shipping and handling, and may arrive after the school hands out its books. If you don't see a way to order, ask your yearbook adviser.

Personalized pages and ads can't be added after the school's deadline.

How do I check whether I already ordered?

Log in at link.entourageyearbooks.com and open My Purchases. You will see each order's number, status, date and shipping method. Your email confirmation also has your order number.

How do I cancel an order?

Find your order number under My Purchases or on your email receipt, then email help@entourageyearbooks.com with your full name and order number. If the order qualifies, the refund is processed within 4 to 5 business days after the cancellation is approved.

I think I was charged twice. What should I do?

Check My Purchases for two entries with the same date and amount. Then email help@entourageyearbooks.com with the order numbers (a screenshot helps). We will confirm the duplicate and refund it.

Personalization and Add-ons

Can I add my student's name to the cover?

If your school offers it, you will see a name option after you choose your book, either a foil-stamped name on the cover or a name plate. Type the name exactly as it should appear. Name plates allow up to 26 characters including spaces, with no emoji or special characters.

How do name plates work?

Name plates ship separately from the yearbooks and should arrive about a week before the books. They are applied by the student or parent. The adhesive is very strong and can only be applied once, so plan where it goes and use a straight edge. We suggest applying it after the book has been signed.

Can I design an ad or personalized pages?

Yes, if your school offers them, until the school's deadline. Designing an ad or personalized pages needs a desktop or laptop computer. If the template window is blank, turn off your pop-up blocker and try again.

Using LINK

Which browsers are supported?

We recommend the latest version of Google Chrome or Firefox.

Can I use my phone or tablet?

Yes. You can buy a yearbook, view your school's page and upload photos from a phone or tablet. Designing an ad or personalized pages needs a desktop or laptop computer.

Is there a LINK app?

Yes. Search for Entourage LINK in the App Store (iPhone) or Google Play (Android) and log in with your LINK account. Depending on what your school has turned on, you can see your school's newsfeed, view and upload photos and videos, and view the yearbook project.

For Yearbook Advisers

How do I share our store with parents?

In your account, go to Sell > Setup LINK. From there you can:

  • Set a short, dedicated URL with Setup Dedicated URL (the school name and year works best).
  • Copy the QR code (right-click it, then Copy) into emails, flyers and newsletters.
  • Personalize the store's name, color and photos with + Personalize Link.
  • Set a password to control who can create LINK accounts, or leave it blank to allow anyone.
How do I allow late (after-deadline) orders?

Go to Sell > Set Up Online Sales and turn on Allow Post Approval Yearbook Sales.

Need Help?

Email help@entourageyearbooks.com or call 888-926-6571. Many more answers are on our help site: help.entourageyearbooks.com.

Help Video

How to Purchase a Yearbook on LINK